Kroll Notification Navigator

Effective third-party breach management helps reduce claim complexity and cost.

Kroll’s third-party breach management platform cuts through the complex logistics of coordinating breach notification for a compromised entity and the consumer-facing organizations with which they work.

Watch this video to see how we help clients navigate through the complexities of breach notifications with third parties.

With Several Stakeholders, Third-Party Breaches Require Thoughtful Solutions

Compromised entities have an obligation to notify individuals in close coordination with their consumer-facing clients.
Consumer-facing organizations need to be informed of the exposure, opt-in to the regulatory or individual notice.
Consumers want to understand personal impact and how to better protect themselves.

 

Effective Third-Party Breach Management Helps Reduce Notification Complexity and Costs

Kroll provides the technology and expertise to communicate with clients, collect opt-in decisions and exchange data files and letter templates on a simple to use platform that provides a defensible audit trail.

Key Benefits and Features

Preparation

  • Consultation – Kroll Relationship Managers consult with client and counsel, and confirm data ownership and appropriate users
  • Optional Branding – Facilitate the co-branding of the third-party portal
  • Document Storage – Portal that provides third-parties access to helpful documents shared by client and counsel
  • Flexible Onboarding – With Kroll facilitating the onboarding of data owners, this allows them to seamlessly create portal accounts and review data in real time

Defensible Process

  • Kroll-supplied tailored email or letter notification to impacted third-parties and end users
  • Systematic collection of opt-ins and other preferences
  • Trackable and auditable engagement with third parties

Digital Simplicity

  • Easy to use workflows for fast decision making and data review
  • Facilitates opt-in for notification to end customers and regulatory authorities
  • Intuitive and customizable SaaS platform

Kroll Expertise

  • Use of Kroll's industry leading breach response teams, trained in secure data handling
  • Experts at finding efficiency and simplicity in scale
  • Benefit of Kroll's expertise and best practices to maintain brand reputation during breach communication

Execution

  • Opt-in Management – Portal allows decision-makers to opt into notification to the end consumers
  • Authority Notification Preparation – Provides simple forms to third-party decision makers that enable notifications to regulatory authority
  • Online Data Review – Portal allows third-party decision makers to review and edit contact information for end consumers

Reporting

  • Third-Party Reporting – Utilizing a defensible audit trail, we provide client and counsel details on notification, opt-in and data review during the execution phase
  • Consumer Reporting – Providing clients and counsel with details on consumer notification, call center and monitoring activation rates

Reduce the Complexity and Costs of Third-Party Breach Notifications with Kroll Notification Navigator

  • Fixed Cost
    Support from Kroll’s breach response team without concerns for ballooning billable hours
  • Clear ROI
    Kroll estimates that it takes up to 5 hours per data owner, Kroll makes this process more efficient, secure, and trackable
  • Centralized Consent
    Opt-in for end-consumers and regulatory authority notification is managed in the app 
  • Trackable and Secure
    Data volume collection, exchange, and facilitation in a single, secure application rather than individual FTP sites, and changes made by the data owners are trackable and auditable
  • Seamless Operation
    Patent-pending technology reduces chance for human error

Get a Customized Kroll Notification Navigator Demo

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